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Insights & Articles
"I don't know, but I bet there's research on it"
The things we do over and over define us. Habits. Good or bad. I learn a lot by doing this analysis of my Zoom calls.
July 20, 2026
Report
"I don't know, but I bet there's research on it"
The things we do over and over define us. Habits. Good or bad. I learn a lot by doing this analysis of my Zoom calls.
Read More
July 20, 2026
Report
On the Road
We’ve been out representing Mr. Golden at a number of conferences this spring and early summer. It’s interesting that in the age of AI and endless scrolling
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June 22, 2026
Report
Detecting donor passions through email behavior
Airlines and travel websites are a good example of why we need to send ongoing email newsletters.Most of the time, you're not looking for an airline ticket or a hotel. Read More
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March 17, 2026
Report
Why your website traffic is probably down
Website traffic is down for almost everyone. Go look at your own analytics. See if that’s true for you. In part, it's because search engines are providing AI answers instead of directing people to your website.
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February 26, 2026
Report
Free Admission, $10
A couple of weeks ago, I signed up for an evening "Low Tide Walk" on the beach with The Salish Sea School here in Anacortes. At the bottom of the registration page was the option to make a donation when you signed up.
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February 12, 2026
Report
Who does automation actually work best for?
Calling all nonprofit team members! We’d like to invite you to participate in our first-ever research study, Automation & the Donor Journey 2026.
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January 16, 2026
Survey
Clocking Out for the Holidays
When I was a little kid, I gave multiple people the same banana-shaped birthday card. My dad, grandparents, brother, kids at school. Whoever had a birthday got a banana card.
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December 22, 2025
An Origin Story
My marketing agency is 9 years old this month. I started it the day after the 2016 presidential election. Helluva day to start, yeah?I'd woken up that morning, unemployed, with a new president-elect that I wasn't particularly excited about.
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November 24, 2025
Report
Sometimes they're just not that into you
I ran a small experiment in last month’s newsletter. I added nearly 200 new subscribers. For me, that's a lot. Their emails came from a conference list I was given. Many of you reading this are part of that group.
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August 22, 2025
Report
A portrait of me trying to sit up straight and look normal
Over the past month, we exhibited at several conferences. Most recently, I was at the AFP Advancement Northwest conference in Bellevue. That’s me in the photo above.
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July 21, 2025
Report
Where we're headed
My agency has a sponsor booth at this week's Nonprofit Association of Washington's conference. You can see us in person in Spokane on Friday, May 16, and then in Tacoma on Tuesday, May 20.
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May 26, 2025
Report
Content Credentials: Planning for a Transparent Future Involving AI
In every audience, there are delvers who read every last word of an article, and there are...
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February 24, 2025
Report
Happy Holidays!
Yes, it's true. For the holidays, we sent you an illustration of someoene's feet.
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December 25, 2024
The Power of Gratitude: Building Lasting Connections with Donors and Supporters
By Heather Wheeland, Marketing Strategist.
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November 25, 2024
Report
AI Tools Are Like Junior Copywriters
"AI isn't coming for your job. Your job is going to be taken by people who leverage AI better than you."
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October 28, 2024
Report
What We’re Reading
Whether we’ve connected recently or if it’s been a while, I wanted to take a moment to say hello. I hope you’ve enjoyed the summer.
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September 30, 2024
Report
LLM Info